CANCELLATION POLICY
Cancellation Policy
We kindly ask all our guests to review our cancellation terms before confirming their reservation. Our policy is designed to ensure transparency, flexibility, and mutual respect.
1 - Reservations via Our Official Website (Reseliva Booking Engine):
We collect and process personal data that you voluntarily provide to us when making a reservation, contacting us via email, phone, or WhatsApp, or using our website. This information may include:
- Guests who complete their reservation by securely entering their credit card details on our website are not required to make a prepayment.
- Cancellations made at least 5 days prior to check-in are free of charge.
- Cancellations made within 5 days of the check-in date are non-refundable, and 100% of the total amount will be charged.
- In the event of force majeure (such as war, natural disasters, or official airspace closures), guests are eligible for full refund regardless of timing. Documentation may be requested if necessary.
2 - Reservations via Phone, WhatsApp, or Email:
- A 40% prepayment of the total reservation amount is required via bank transfer to confirm the booking.
- The same cancellation policy applies:
– Free cancellation up to 5 days before arrival
– No refund within 5 days of arrival
3 - Third-Party Reservations (e.g., Booking.com, Expedia):
- Cancellations for reservations made through external platforms are subject to the terms and conditions specified by those platforms. Please check your confirmation email for details.
4 - Early Departure or No-Show:
- No refunds are issued in the event of early check-out or no-show. The full amount of the reservation will be charged.
5 - Date Modifications:
- Changes to reservation dates are possible depending on availability and must be requested at least 5 days prior to the original check-in date.
- Rate differences may apply based on room type or seasonal pricing.
